PRIVACY POLICY

Privacy Policy

We at Brand Shapers (FM, Company, we, our, us) respect your privacy and are committed to protecting your personal data. In this privacy policy, we explain how we collect, use, and process your personal information when you access our Website or associated mobile application (each, an App and together, Apps), for delivery of Services.

The term "Platforms" refers to our Website and Apps, and "Services" refers to all services, products, content, features, technologies, or functions, and all related websites, applications, and services offered to you by us. Please note that certain Services may be subject to additional privacy policies or terms and conditions, which we recommend you review before using those Services.

By accessing, downloading, using the Platform(s) that we operate, which has a direct link to this Policy, you agree to be governed by the Privacy Policy of the Company.

By agreeing to this Privacy Policy, you represent that you shall not access our Services by means of any mechanism or technology which conceals your actual geo-location or provides incorrect details of your location, (for example, use a virtual private network (VPN) to access our Services. We shall not be responsible or liable for any processing or collection of your information if you use these mechanisms to access our Platforms and Services.

1. Information We Collect

We collect both personal and non-personal information about you to provide products & services you request, improve our services, and ensure a personalized experience.

1.1 Information submitted to us

We collect information that you provide directly to us, including:

  • Registering or creating an account on the Platform
  • Completing any forms via our Services
  • Submitting details through live means of any of our services
  • Contacting us for support through chat, emails, or portals
  • Payment information such as bank details, billing info
  • Profile information like name, age, gender, occupation, education, location
  • Professional information such as work experience, skills
  • Government-issued ID documents for verification
  • Communication information like emails, chats, service requests
  • Any other information voluntarily provided

1.2 Information we collect automatically

When you use our Services, we automatically collect certain information, including:

  • Log information: browser type, OS, IP, access times, pages viewed, referring URL
  • Device information: model, OS version, device ID, hardware info
  • Location information: IP, GPS, Wi-Fi (depending on settings)
  • Usage data: Services used, date/time, features, clicks
  • Cookies and tracking technologies

2. Purpose and Use

We use your information for legitimate purposes associated with the delivery, improvement, and personalization of our Services, including:

  • Service delivery
  • Communication with you
  • Customer support
  • Personalization and recommendations
  • Security and fraud prevention
  • Legal and compliance obligations

3. Sharing and Use

We may share your information with affiliates, service providers, and trusted third parties subject to safeguards.

3.1 Sharing with Trusted Partners

We share information with partners who provide services for delivering the Services you request.

3.2 Use and Disclosure within Group Companies & Third Parties

We may share information with service providers, payment processors, advertisers, etc., only to provide services and maintain confidentiality.

Non-personal aggregated or anonymized information may be used for marketing, research, or other purposes.

3.3 Mandatory Disclosure

We may disclose your information if required by law or to protect our legal rights, enforce policies, or respond to government requests.

4. Data Retention

We retain information as long as necessary for the purposes described, unless a longer period is required by law.

4.1 Retention Based on Purpose

Retention depends on the type of information and its purpose.

4.2 Retention for Service Delivery and Legal Compliance

Personal information may be retained even after account closure to comply with legal, tax, and regulatory obligations.

5. Data Deletion

You may request deletion of personal information anytime, subject to legal obligations.

5.1 Conditions for Data Erasure

  • Information is no longer needed
  • You withdraw consent
  • You object to processing and no overriding grounds exist
  • Processing is unlawful

5.2 Request Process

Request deletion by emailing the admin. Verified requests will be permanently processed.

5.3 Multiple Account Requests

Each account deletion request is considered independently, subject to legal obligations.

6. Information Security

We implement physical, administrative, and technical safeguards to protect your information.

6.1 Security Measures

Encryption, access controls, secure storage, and monitoring are used.

6.2 Data Transmission

Data is transmitted using SSL/TLS encryption protocols.

6.3 Account Passwords

You are responsible for keeping your password confidential.

6.4 Security Limitations

No system is 100% secure. You provide information at your own risk.

7. Data Subject Rights

You have the following rights regarding your personal data:

  • Access personal data
  • Correct inaccurate or incomplete data
  • Withdraw consent
  • Request account deletion

8. Cross-Border Transfers

We may transfer information internationally with appropriate safeguards.

9. Children Privacy

  • Services are not for children under 13
  • Parents/guardians are responsible for monitoring children
  • Data collected from children without consent will be deleted

10. Changes to Privacy Policy

We may update this Privacy Policy periodically. "Last Updated" date will be shown on the page.

11. Steps to Delete Your Account (Mobile App)

  • Log in to your account on the app
  • Go to Settings / Account
  • Select Delete Account
  • Confirm your request
  • Account and data will be deleted as per policy

12. Grievance Redressal

For complaints or privacy issues, contact our Grievance Officer:

Name: [Grievance Officer's Name]

Designation: Grievance Officer

Email: [Grievance Officer's Email]

Address: [Company's Address]

Complaints will be acknowledged and resolved promptly.